Specialist Vets in Havering

## Summary The Wylie Veterinary Centre Ltd is an **RCVS Accredited Veterinary Hospital** that offers **24/7 emergency care** and inpatient hospital support. Recent reviews repeatedly describe **urgent problems being handled quickly**, including an emergency appointment arranged for the next morning for a non-registered client, and owners being **updated by phone after procedures** (including a personal call late on a Sunday night to explain how surgery went). Several accounts describe **multi-day hospital stays** (for example, **a week of hospitalisation** and **three nights in critical care**) where pets recovered from serious illness. Concrete specifics owners mention include: - **Emergency access for non-registered clients**, including booking an appointment despite not being registered. - **Hospitalisation/critical care** for severe cases (pneumonia, pancreatitis). - **Emergency surgery** for an intestinal blockage (a peach stone), with follow-up communication. - **Supportive front-desk help during stressful visits**, including staff staying with an anxious owner and monitoring a puppy while other emergencies were ongoing. ## Services Services and capabilities mentioned in the website summary and reviews include: - **24/7 emergency veterinary care** (multiple reviews describe out-of-hours contact and urgent appointments). - **Inpatient hospitalisation**, including **multi-day stays** and **critical care** (e.g., three nights in critical care for pneumonia; a week in hospital after sudden illness). - **Surgery**, including **emergency intestinal blockage surgery**. - **Treatment for acute reactions/injuries**, such as **medication for a wasp sting with facial swelling**, with monitoring afterwards. - **Small procedures** carried out with pets staying in the clinic, followed by a call to confirm they were OK before collection. - Hosting **Pet Blood Bank (PBB) dog blood donor sessions** (mentioned by a visitor who attends specifically for this). ## People Named team members highlighted in recent reviews: - **Simone, Tinashe, Caroline, Pascal** (roles not specified): thanked in connection with **hospital care and emergency surgery**, including a detailed update call after an operation and help with insurance paperwork turnaround. - **Anna, Gemma, Lewis** (roles not specified): credited with a dog’s **critical care treatment for pneumonia** over three nights; the owner attributes the pet’s survival to the team’s work. - **Alison** (likely reception/phone triage based on context): described as **kind and informative on the phone**, arranging an appointment for a non-registered client. - **Ruby** (nurse, explicitly stated): praised for being **informative and welcoming** when handing a pet back after a procedure. Across multiple reviews, owners describe staff taking time to **explain what’s happening**, **check in after procedures**, and provide **extra support during anxious waits** (for example, keeping an eye on a puppy while other emergencies were being handled). ## Reviews **4.6 stars from 697 reviews.** The latest reviews focus heavily on emergency access, inpatient care for serious illness, and communication during stressful situations. “Themes below are drawn from the latest written reviews available to us.” - **Serious illness managed with hospital care:** reports of dogs hospitalised for **pancreatitis**, and **critical care for pneumonia** leading to recovery. - **Emergency work and surgery:** an **intestinal blockage** requiring urgent surgery; owners credit prompt diagnosis and treatment with saving their pet. - **Communication and follow-up:** owners mention **phone updates after procedures**, including a detailed call late on a Sunday night. - **Support for worried owners:** reception and clinical staff described sitting with anxious owners, monitoring pets during waits, and providing small comforts while treatment was assessed. - **Non-registered emergency help:** more than one account describes being accommodated even when the pet wasn’t already registered.

## Summary Ace Vets Cranham’s ownership/group isn’t stated in the information available. The practice is repeatedly described as handling complex and surgical cases, including orthopaedic work (TPLO) and other operations, alongside thorough investigations for ongoing medical problems (e.g., chronic cough, chronic ear disease). Decision-relevant specifics owners mention: - Orthopaedic surgery is explicitly referenced (TPLO for a dog), with clear pre-op explanations and good early recovery reported. - Diagnostic work-ups are described as thorough (tests and X‑rays), including one review describing a same-day identification of a problem after other vets couldn’t find the cause for months. - Communication is a recurring theme: owners mention step-by-step explanations of options/outcomes and being kept informed; one owner says they were shown a video of the procedure afterward. - Continuity of care is highlighted in one review: “always see the same vet,” contrasted with “rotating agency staff” at some chain practices. Out-of-hours emergencies: the website says that outside regular hours, clients should contact Vets4Pets Romford. ## Services Services and capabilities explicitly mentioned across the website info and recent reviews include: - Veterinary surgery/operations (post-op recovery is discussed in multiple reviews). - Orthopaedic surgery: TPLO for a dog (reviewed as well-explained, with competitive pricing noted but no figures given). - Diagnostic imaging: X‑rays used to confirm the cause of lameness. - Medical investigations for ongoing conditions (examples given: persistent cough; chronic ear issues), including running “thorough tests.” - Out-of-hours emergency arrangement: contact Vets4Pets Romford (as stated on the clinic website). - Veterinary Nurse Training facility (listed in the structured clinic data). ## People Named team members mentioned by clients include: - **Manuel (vet; referred to as “Dr. Manuel” in reviews)**: repeatedly credited with detailed explanations of proposed treatment and outcomes, not rushing appointments, and not “upselling.” Owners also describe thorough testing and attention to detail (including one account of finding a diagnosis the same day after previous prolonged uncertainty elsewhere). One owner mentions being shown a video of a procedure afterward. - **Maria**: mentioned alongside Manuel as someone who “truly care[s]” about pets’ wellbeing. - **Candice**: mentioned by name in relation to ongoing investigation of a dog’s cough and as part of the team supporting care. - **Laura, Mia, Millie, Karen**: thanked as part of the wider team for being warm and professional during visits. ## Reviews **Google rating: 5 stars from 140 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear, detailed communication about diagnostics, procedures, costs, and likely outcomes (including one report of being shown a video of a procedure). - Surgical care features heavily, including orthopaedic TPLO and other operations, with owners describing good support before/after surgery and noticeable improvement within weeks. - Thorough investigations for hard-to-pin-down problems (examples include lameness confirmed by X‑ray, chronic cough work-up, and chronic ear disease management). - Multiple owners contrast the experience with other practices (e.g., previous misdiagnosis elsewhere; appreciation of seeing the same vet rather than rotating staff).

## Summary Ivy Lodge Veterinary Clinic is an independent practice established in 1984. The website highlights surgery & diagnostics, orthopaedics, hospitalisation, nurse clinics, and dog C-sections, alongside bereavement/euthanasia support and health certificates. In the latest reviews, owners repeatedly describe being fitted in at short notice (including around a surgery-heavy day) and getting extra time/support for anxious dogs—one review describes staff ensuring no other animals were in the clinic to reduce a dog’s stress. Specific treatments mentioned include emergency assessment and pain relief for a cat with torn/snapped claws (possible broken toe) and a dog spay; one owner also says they joined the clinic’s pet plan after a phone conversation they found “honest.” ## Services Based on the clinic website and the latest reviews, services mentioned include: - **Surgery & diagnostics** (website) - **Orthopaedics** (website) - **Hospitalisation** (website) - **Health checks** (website) - **Nurse clinic** (website) - **Dog C-sections** (website) - **Health certificates** (website) - **Bereavement & euthanasia** (website) - **Urgent same-day assessment** described by a reviewer as being seen between surgeries after a cat was injured (review) - **Medications/pain relief** given for an injured cat; follow-up appointment booked for a dog after treatment with medication (reviews) - **Spay surgery** (“speying”) (review) - **Emergency healthcare** is mentioned on the website (no further details provided) ## People - **Esther (receptionist)** is named in a review for arranging an urgent appointment by checking with vets to see a cat “in between surgeries,” and for supporting the owners on arrival (hot drinks/snacks while they waited). - **Frankie / Franki (vet)** is repeatedly named across several reviews. Owners describe clear explanations and being “kept informed” during a procedure, and good handling of stressed/anxious dogs (including taking additional time and helping make the visit calmer). ## Reviews **Google rating: 4.5 stars from 128 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Short-notice appointments and urgent fit-ins:** reviewers describe getting late-notice bookings and being seen quickly even during a day when surgeries were scheduled. - **Support for anxious or stressed dogs:** one owner says their dog was given extra time and staff ensured no other animals were in the clinic due to their dog’s anxiety. - **Clear communication and updates:** multiple reviews mention being kept informed through a procedure and having questions answered (including first-time kitten owners). - **Examples of care provided:** pain relief and advice to rest after a cat’s paw/claw injury; spay surgery for a dog; medication given with a follow-up booked.